Customer Service Advisor

Customer Service Advisor | Tarporley (Own Transport Essential) | Up to £26,000 + Bonus + Enhanced Saturday Pay

We’re recruiting for a Customer Service Advisor to join a friendly, close-knit team within a growing furniture business in Tarporley. This is a fast-paced, varied role where you’ll support customers across phone, email, live chat, and showroom, helping them choose products, process orders, and resolve queries — while spotting sales opportunities along the way.

Key Duties

• Handle customer enquiries and provide expert product advice
• Convert enquiries into sales
• Process orders and update CRM system
• Manage deliveries and resolve customer queries/complaints
• Follow up on leads and encourage customer reviews

What We’re Looking For

• Customer service or call centre experience 
• Strong communication skills (phone & face-to-face)
• Comfortable handling complaints
• Basic CRM & IT skills (Excel, email, Google Drive)
• Organised, adaptable, and proactive
• Positive attitude with willingness to learn
• Any experience selling furniture is advantageous but not essential

Hours: Mon–Thu 8:30–5 | Fri 8–5 | Every other Sat 9–5 (day off in week)

Benefits

• Up to £26,000 per annum + bonus
• Enhanced Saturday pay
• 28 days holiday + option to buy 5 more
• Supportive, sociable team environment

Keywords Customer Service, Sales Advisor, Call Centre, CRM, Retail, Customer Support, Tarporley Jobs, Cheshire Jobs

Apply now for this  Customer Service Advisor role with a great opportunity to join a growing business where you can develop and make an impact.